Frequently Asked Questions
Find quick answers to common questions about our genuine Gerber plumbing parts and services.
How can I ensure I am ordering the correct part for my Gerber fixture?
To ensure a perfect fit, we recommend checking the model number usually stamped inside your toilet tank or on the underside of your faucet. You can also use our 'Part Finder' tool or contact our support team with a photo of your fixture for expert identification.
Are your parts genuine Gerber OEM products?
Yes, we exclusively sell 100% genuine Gerber Original Equipment Manufacturer (OEM) parts. Using authentic parts ensures your plumbing fixtures maintain their warranty and operate at peak efficiency.
How long will it take for my order to ship?
Most in-stock orders are processed within 24 hours. Depending on your location, standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you have an urgent repair.
What is your return policy for plumbing parts?
We offer a 30-day return policy for unused and uninstalled parts in their original packaging. Please note that for hygiene and safety reasons, parts that have been installed or come into contact with water cannot be returned.
Do you offer technical support for installation?
While we do not provide on-site plumbing services, we offer comprehensive installation guides and spec sheets for most parts on our website. Our customer service team can also provide basic guidance on which tools you may need for your DIY repair.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure and seamless checkout experience.